May 9, 2017
Albany, NY

Governor Cuomo Deploys Mobile Command Centers to Assist Flood Victims with Insurance Claims on Lake Ontario

Governor Cuomo Deploys Mobile Command Centers to Assist Flood Victims with Insurance Claims on Lake Ontario

Governor Formally Requesting Assistance from the Army Corps of Engineers Lake Ontario Flood Assistance Hotline Provides Latest Information and Resources at 866-244-3839

Governor Cuomo today announced that Department of Financial Services Mobile Command Centers will be deployed to the region to provide insurance help to residents affected by the flooding along Lake Ontario. Additionally, Governor Cuomo is formally requesting assistance from the U.S. Army Corps of Engineers under their Advanced Measures and Emergency Ops Flood Fighting Programs. Together, these programs can deploy federal resources to prevent loss of life and protect critical public facilities and infrastructure. Corps assistance may include the construction of temporary flood barriers to protect communities, and the positioning of additional personnel and equipment to expand ongoing state and local efforts.

Sandbagging operations remain active in the region and as of today, 771,000 sandbags and seven sandbaggers have been distributed by the State to shoreline communities to protect homes, businesses and infrastructure from rising water levels. Some coastline roadways and lawns have standing water, and many docks and boat launches are submerged. To date, there have been no evacuations.

"Water levels are continuing to rise, threatening homes and businesses in the Lake Ontario region," Governor Cuomo said. "By deploying these mobile command centers to help residents with insurance claims, we continue to take aggressive action to protect the people who live and work in the affected communities."

Last week, Governor Cuomo declared a State of Emergency in Cayuga, Jefferson, Monroe, Niagara, Orleans, Oswego, St. Lawrence, and Wayne counties in order to expedite repair to impacted structures and construction of shoreline stabilization projects. Additionally, at the Governor’s direction, a coordinated Lake Ontario Rapid Response Team was sent to the region which includes experts from the State Department of Environmental Conservation, the Division of Homeland Security and Emergency Services, State Police and Office of General Services, along with city and county agencies.

The Division of Homeland Security and Emergency Services’ Office of Emergency Management continues to coordinate with county and local partners in monitoring the rising levels of Lake Ontario and additional resources from state stockpiles have been shifted to locations in Monroe county in the event that conditions worsen.

The DFS Mobile Command Center will be at the following locations over the next three days. The state will also deploy two additional Mobile Command Centers with more locations and dates to be announced soon:

Monroe County
Wednesday, May 10
10 a.m. – 8 p.m.
Town of Greece
Department of Public Works
647 Long Pond Rd
Rochester, NY

Orleans County
Thursday, May 11
10 a.m. – 8 p.m.
Town of Kent
County Marine Park
Point Breeze Road (Route 98)

Niagara County
Friday, May 12
10 a.m. – 8 p.m.
Town of Newfane
Olcott Fire Company
1691 Lockport-Olcott Rd

Currently, assets have been deployed to the following counties:

Cayuga County

  • 1 Sandbagger
  • 75,000 Sandbags

Jefferson County

  • 70,000 sandbags
  • 1 inmate crew from the Department of Corrections and Community Supervision to fill sandbags

Monroe County

  • 2 sandbaggers
  • 172,000 Sandbags

Niagara County

  • 1 sandbagger
  • 60,000 sandbags
  • 6" pump with 100 feet of suction and 300 feet of discharge hose for Town of Olcott

Orleans County

  • 90,000 sandbags
  • 4 inmate crews from the Department of Corrections and Community Supervision which consists of six to eight inmates per crew to fill sandbags

Oswego County

  • 1 sandbagger
  • 89,000 sandbags
  • State sandbagging operations continue at the Department of Transportation facility in Mapleview with NYS Department of Transportation personnel

St. Lawrence County

  • 10,000 sandbags

Wayne County

  • 2 sandbaggers
  • 205,000 sandbags
  • 1 additional sandbagger, loaned from Ontario County is also operational

The Department of Environmental Conservation continues to provide support to communities through expedited permitting, site inspections, and technical guidance.

DEC Region 6: Jefferson and St. Lawrence counties

  • Seven applications received
  • Six General Permits issued, one Individual Permit issued

DEC Region 7: Cayuga and Oswego counties

  • 25 applications received
  • Two General Permits issued, one Individual Permit issued. Remaining applications under review.

DEC Region 8: Monroe, Orleans, and Wayne counties

  • 24 applications received
  • Three General Permits Issued, nine Individual Permits issued, eight Emergency Authorizations. Remaining applications under review.

DEC Region 9: Niagara County

  • 36 applications received
  • Six Coastal Erosion permits issued, nine Emergency Authorizations issued. Remaining applications under review.

Property owners should contact the following DEC locations for assistance with obtaining permits for on-site corrective actions or site inspections.

Regional Permit Office contacts:

NYS DEC Region 6
(Jefferson and St. Lawrence counties)
Regional Permit Administrator
Dulles State Office Building
317 Washington Street
Watertown, NY 13601-3787
Phone: 315-785-2245
Fax: 315-785-2242
Email: [email protected]

NYS DEC Region 7
(Cayuga and Oswego counties)
Regional Permit Administrator
615 Erie Blvd. West, Room 206
Syracuse, NY 13204-2400
Phone: 315-426-7444
Fax: 315-426-7425
Email: [email protected]

NYS DEC Region 8
(Monroe, Orleans and Wayne counties)
Regional Permit Administrator
6274 East Avon – Lima Road
Avon, NY 14414-9519
Phone: 585-226-5400
Fax: 585-226-2830
Email: [email protected]

NYS DEC Region 9
(Niagara County)
Regional Permit Administrator
270 Michigan Avenue
Buffalo, NY 14203-2915
Phone: 716-851-7165
Fax: 716-851-7168
Email: [email protected]

All New Yorkers are encouraged to sign up for NY-Alert, the state’s free, all hazards subscription-based alerting system. For more information and to register, please visit

For information on flood safety visit the DHSES website at

For more information on the Storm Recovery Permit, visit the DEC website. Details of the general permit and instructions for applicants can be found at:


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