Significant Renovations and Upgrades Include Improved Office Layout, New Signage and Wi-Fi Opening of DMV Office Latest Accomplishment of Governor's DMV Customer Service Initiative See Photos of the Coney Island DMV Office Here
Governor Andrew M. Cuomo today announced the official re-opening of the DMV Office in Coney Island, Brooklyn following extensive renovations in the aftermath of Superstorm Sandy. The re-opening marks the completion of the Coney Island DMV office, which was submerged under two feet of water as a result of the storm. The office now features significant customer service improvements that are consistent with a major modernization effort and part of Governor Cuomo's DMV Customer Service Initiative.
"These renovations improve a key resource for the greater Coney Island community and is one more way New York is building back stronger and more resilient than ever before,” Governor Cuomo said. "The new Coney Island DMV office offers more amenities, a better and more user friendly experience, and is a testament to this administration's work to modernize government for the benefit of all New Yorkers."
The DMV office is located about a block and a half from Coney Island Beach and Boardwalk at 2875 W. 8th Street in Brooklyn. It is one of the five busiest DMV offices in New York State, with customers completing more than 200,000 transactions annually. To celebrate its re-opening, Lieutenant Governor Hochul keynoted the event and was joined by other state and local officials.
"As a former County Clerk with oversight of motor vehicle offices, I know how important it is to provide a positive, user-friendly customer experience to motorists," said Lieutenant Governor Kathy Hochul, during the announcement at the newly enhanced Coney Island DMV office. "Superstorm Sandy caused tremendous destruction here in Coney Island and it is uplifting to have something positive result from the storm. With these enhancements, DMV will now be able to provide the people that visit this office with the great customer service they deserve from a State agency."
The DMV office was severely flooded and forced to shut down for nearly three weeks in the aftermath of Superstorm Sandy in 2012. Most of the office’s documents, furniture, walls and sheetrock were ruined by water and covered in sand. Following the devastating event, DMV staff worked at Disaster Relief Centers to help New Yorkers who lost IDs or titles during the storm.
To complete a second round of renovations, the office closed in late 2016. In total, renovations have included:
- Repairing the interior and exterior wall sheetrock;
- Replacing carpeting, electrical, and network data wiring;
- Fixing damaged millwork and cabinetry; and
- Purchasing new seats and other furniture for the office.
In addition to renovations, the building was upgraded and modernized for the 21st century DMV customer. The office now features the largest DMV video messaging board in New York State, new signage and additional video screens, Wi-Fi, improved seating, and an overall better DMV customer experience. Automated test stations and test room efficiencies, a more efficient “U” shaped counter that follows the agency’s Customer Service Initiative, and an enhanced customer workstation have also been completed.
To improve the customer experience, applicants seeking a license for the first time can now enter at one end of the office, go through the licensing process and exit at the other end of the room – eliminating the back and forth previously experienced by customers. Representative work stations also allow customer transactions to be completed more efficiently and two self-serve kiosks allow customers to conduct quick transactions without assistance. The driver testing room is also streamlined and accommodates the new automated testing system for CDL and other drivers, a change that resulted from a recent LEAN initiative at DMV.
The renovation costs are incorporated into the 10 year lease renewal rate as a condition of the state's continued tenancy at this location. Therefore, the state is not incurring a direct outlay of construction expenses.
The enhancements at this office and other locations across the state are part of Governor Cuomo's DMV Customer Service Initiative, which has revolutionized the way DMV does business with New Yorkers both online and in offices. The improvements made at the Coney Island office are consistent with the look and feel of renovations that have already taken place in DMV's midtown Manhattan, License Express, Port Jefferson and Yonkers offices.
Besides visiting Coney Island or another DMV office, customers can conduct dozens of online transactions at dmv.ny.gov.
DMV Executive Deputy Commissioner Terri Egan said, "The Coney Island office is an important DMV location for Brooklyn residents, and we are pleased to unveil these changes that will improve our customers' experiences while at our office. Governor Cuomo’s support for this and other projects has helped propel DMV into the 21st century and made us an example for DMVs across the nation. These improvements are part of our ongoing effort to make the agency more responsive to the needs of New York motorists."
New York State Senator Diane Savino said, "The residents and businesses of Coney Island were devastated during Superstorm Sandy, but we continue to rebuild and rebuild even stronger. Thanks to Governor Cuomo and the investment of the State of New York, the Coney Island DMV is reopened for business. This investment in this storm ravaged community sends a message to other businesses that Coney Island is open for business."
Assemblymember Pamela Harris said, "Our community is still rebuilding and recovering after Superstorm Sandy, and the completed renovation of the Coney Island DMV office is a major victory. The new office will improve the quality of customer service and provide a better, more streamlined experience for residents here in Brooklyn."
New York City Councilmember Mark Treyger said, "A more accessible and customer friendly DMV is something everyone can get behind. I thank Governor Cuomo for continuing to help our neighborhood recover from Hurricane Sandy, and for making trips to the DMV an easier, quicker endeavor for local residents."
New York State Office of General Services Commissioner RoAnn M. Destito said, "We are proud to have played a role in ensuring the DMV office in Coney Island was reopened, enhanced, and ready to provide vital services to the residents of Brooklyn both now and in the future under an extended lease agreement. In the aftermath of Superstorm Sandy, OGS worked with the property owner to make sure repairs got done, upgrades were made to protect against damage by future storms, and improvements were accomplished under Governor Cuomo’s Customer Service Initiative to provide for a better customer experience."