Online Reservation System Improves Convenience and Reduces Wait Times at State DMV Offices
DMV Reservations Can Be Made Here
Governor Andrew M. Cuomo today announced that New Yorkers have scheduled more than 1.4 million reservations to visit DMV offices since the online service was introduced in late 2013. Customers who make reservations online are able to find a day and time convenient for them and avoid waiting in line for DMV services. The online reservation system was introduced as part of Governor Cuomo’s DMV Customer Service Initiative, which has revolutionized the way DMV does business with New Yorkers both online and in offices.
"Across the state, New Yorkers are taking advantage of this timesaving resource that is part of our efforts to create smarter, more efficient government services," Governor Cuomo said. "We are committed to using technology and innovation to reduce inefficiency, improve convenience and provide better customer service."
The DMV website currently offers more than 60 transactions and services online, enabling customers to avoid unnecessary trips to a DMV office. Increased online activity, coupled with new initiatives such as the online reservation system, have resulted in a significant reduction in wait times at state-run DMV offices. In September 2014, the average wait time at state-run DMV offices was reduced to 30 minutes, down from an average of 72 minutes in March 2013. The average wait time has remained at around 30 minutes since then.
The number of online reservations has steadily increased at state-run DMV offices. The high impact increases in reservations at the following offices are examples of this trend:
Syracuse Office – Onondaga County
144 in February 2014 to 1,073 in September 2016 –645 percent increase
Midtown Manhattan Office – New York County
4,856 in February 2014 to 9,289 in September 2016 – 91 percent increase
College Point Office – Queens County
999 in February 2014 to 2,623 in September 2016 – 163 percent increase
Coney Island Office – Kings County
448 in February 2014 to 2,160 in September 2016 – 382 percent increase
Garden City Office – Nassau County
766 in February 2014 to 1,584 in September 2016 – 107 percent increase
DMV Executive Deputy Commissioner Terri Egan said, "We are pleased to see the growth of online reservation numbers on the DMV website, which is among the best of its kind in the nation. Governor Cuomo’s DMV Customer Service Initiative continues to deliver quality and effective services for New York residents, offering new opportunities for customers to gain access to our programs and services."
DMV Customer Service Initiative
Under Governor Cuomo’s Customer Service Initiative, DMV has made significant enhancements to its offices and website which have changed the way New Yorkers interact with state government. The agency’s website, dmv.ny.gov, was redesigned in February 2014 and named one of the nation’s best DMV websites and won the 2015 Pinnacle Award from the National Association of Government Web Professionals for design, ease of use, and scope of services. It also broke a new record for online transactions in 2015.
Motorists can also use the DMV website to sign up online to receive license, registration, and inspection renewal reminders via email and text messages. Self-serve kiosks have been placed in most state-run DMV offices, allowing customers to process their own registration renewals and replacements, driver license and non-driver ID renewals and replacements, permit replacements, address changes and driver license record requests. More information about DMV and its services is available here.
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