Governor Andrew M. Cuomo today announced that New York State is working with car rental companies to meet consumer demands and ensure that New Yorkers are not left without travel options during the aftermath of Hurricane Sandy. At the Governors direction, the Department of State has facilitated the relocation of more than 12,000 cars to the New York metro area with an additional 5,000 vehicles on the way. This action will help accommodate those New Yorkers whose cars were damaged or destroyed by Hurricane Sandy.
Hurricane Sandy left many New Yorkers without vehicles that they depend on for work and day-to-day functions, said Governor Cuomo. The car rental companies are stepping up to the plate to meet the high demand for cars and help consumers return to their everyday lives. I commend them for their swift response and I urge other rental companies in New York to join in the recovery efforts.
Enterprise Holding -owner of Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car- has publicly announced that it is relocating more than 12,000 additional vehicles to the New York metro area, with another 5,000 on the way to help accommodate the travel needs of customers impacted by the Hurricane. During the past few weeks, the companies have also been able to process more than 26,000 insurance-related car rentals to serve the needs of consumers. Other car rental companies are expected to follow suit.
In addition the American Car Rental Association (ACRA) is coordinating with the Department of States Deputy Secretary, Marcos Vigil to make sure tens of thousands of cars and trucks are relocated to the Eastern Seaboard as fast as possible.
The Division of Consumer Protection has also received reports of rental companies overcharging for vehicle rentals to consumers who so desperately need replacement vehicles to get to their jobs or destinations. The Division will be closely monitoring these complaints and will continue coordinating with the rental car industry to ensure that consumers are treated fairly and expediently.
Consumers who are experiencing difficulties dealing with rental car companies can file a consumer complaint with the Division of Consumer Protection via internet at http://www.dos.ny.gov/consumerprotection/ or calling 1- 800-697-1220.